Alligatoring Paint on newly painted cabinets

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Hi,
I had some old cabinets recently painted by a well known (in this area) company. I’m told they sanded them, cleaned them, primered and painted. The paint is oil based Sherwin Williams.
It is “alligatoring badly”. They say it has only happened to them 3 out of 100 times. That they are not sure why it happened, that they think it may be due to grease build up.
From what I’ve researched and found, and what the Sherwin Williams store tells me, it is due to

  1. painted over primer that is not dry, or
  2. painted on too thick

What do you think?
Thanks!

One Response

  1. All 3 are viable reasons for the alligatoring.  A 4th reason is heavy soap scum or film left behind after cleaning.  
    My questions is; What is this company doing to fix the problem?  No matter what the cause they should be fixing it quickly, taking all stress off your shoulders.  Make sure this company fixes everything to your satisfaction.

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